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    Returns policy

    Returns policy


    1.    RETURNS
       1.1    Subject to Clause 6 of the Terms and Conditions, [Link], if:
            a)    The Customer notifies the Supplier of any errors or damage in the Order within 3 (Business) Days of delivery;
            b)    The Supplier is given a reasonable opportunity of examining such Goods; and
            c)    The Customer has completed the Supplier’s returns document and returned the Goods together with the completed returns document; and  
            d)    The Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Customer’s cost.
                   The Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.  
       1.2     After the Supplier has issued a ‘Returns Number’ the Customer shall return the faulty Goods within 30 calendar days beginning from the date of the ‘Returns Number’ is issued.  
       1.3    At its sole discretion, the Supplier may arrange a site visit to investigate a faulty item. In the event that the fault is not genuine the Supplier may charge the Customer for attending the site, the costs for which shall be decided shall be based on the Supplier’s day rate.
       1.4    In the event that returned goods are accepted the following provisions shall apply:
            a)    The Goods shall be returned within 14 days of receipt of the Goods;
            b)    Provided that the Goods have not been installed;
            c)    The Goods are retuned as complete items; and
            d)    All packaging and instructions are as new; and
            e)    A restocking charge of 30% may be imposed, subject to the discretion of the Supplier.
       1.5    If Goods are returned but cannot be resold due to damage or if Goods are returned 2 months after the Order, the Supplier may refuse the return. If the Supplier accepts the Goods the Supplier may charge a restocking/rehandling fee.
       1.6     The Customer shall use the ‘Returns Number’ process. The Supplier reserves the right to decline returned Goods that are returned without the completed identifying paperwork. In the event that Goods are returned without completed identifying paperwork the Supplier may dispose of said Goods 3 months after receipt of their return.

    2.     REPAIRS
       2.1    All goods returned to the Supplier for repair will be inspected in order of receipt.
       2.2    In warranty repairs will not carry any charges, provided the products were found to be faulty due to component failure – obvious misuse or abuse of the products will invalidate any warranty, and charges will be applied the same as out warranty repairs.
       2.3    Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. The Supplier may charge the customer for the costs of investigation and repair for goods out of warranty. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action. Any goods found to be faulty under an applicable warranty will be returned to the Customer at the Supplier’s cost.



    Units C2-C3 The Embankment Business Park,
    Vale Road, Heaton Mersey, Stockport SK4 3GL
    T. +44 161 456 0456
    F. +44 161 456 909

    Enterprise House, Murdock Road,

    Dorcan, Swindon, SN3 5HY
    T. +44 1488 674 750
    F. +44 1488 674 790

    Unit D3 City Link Business Park, Old Naas Road

    Dublin 12, Ireland
    T. +353 1 456 4711
    F. +353 1 450 8337

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