Frequently Asked Questions

If you have a question about Bft Automation please review our list of frequently asked questions below, which are divided into categories. If you have a question about opening hours, deliveries or returns please note the answers below. If you have a question which is not covered below, please contact us.

Where are your offices located?

We have two distribution centres in Stockport and Swindon and another office in Ireland, based in Dublin. Our office locations page has the full addresses.

What are your opening hours?

The North office opens 8am to 5pm on weekdays.
The South office opens 8:30am to 5:30pm weekdays.

You can find more information on the North office page and South office page

How do I order?

You can place orders for products over the phone:

North office: 0161 456 0456
South office: 01488 674 750

Can I see the actual products?

Both North and South offices have full working models of our products in the Demo rooms. If you would like to come an visit the Demo rooms please contact us to arrange a visit.

Does Bft Automation install products?

Bft manufactures and distributes automation products but does not do any installations. If you would like to undertake an automation project, please conatct us and we can suggest some local installers who will be able to help.

What is the latest time I can order?

The cut off time for larger orders on pallets is 2.30pm and normal orders it is 3pm.

Placing an order on a Friday after the cut-off time will typically mean that the order is held in the warehouse to be dispatched after the weekend on Monday, to arrive on Tuesday.

Can I collect my order?

Yes. Both North and South offices have Trade Counters where you can collect your orders.

How do I return an item?

If you wish to return an item, please contact us to obtain a returns number. This needs to be clearly marked on any returned items so that we can process the return.

What are the delivery times?

We typically provide next-day delivery however for an additional cost we can organise pre-9am or pre-10am.

What happen if my order has not arrived?

If you have not received your order, please contact our sales team on option 1 and we will get in touch with the Couriers.

What if my items are damaged?

We always securely package all the products that leave the Bft warehouse. If the items are damaged in-transit please contact us via email to south@bft.co.uk. Please supply pictures and ensure parcels are checked within 3 business days of sending..

Please note that it is important to sign for the goods as ‘damaged’ when they are delivered. This allows us to follow-up with the couriers.

What if no longer want the items I ordered?

If you no longer want the items you ordered you can return them to Bft as long as they are unused and in a resellable condition.

Please contact us to obtain a returns number so that we can process the return. Please note that goods must be returned within 30 days of the RMA being issued. Goods returned without a returns number will be delayed for credit. We reserve the right to add a handling charge to orders returned no longer required.

What if I receive the wrong items?

If you have received the wrong items by mistake please contact us immediately. If you call our sales team on option 1 with the details of the product you should have received and what you have received we will endeavor to assist you asap.

How do I return an item that is faulty?

If you suspect a product has a fault, you can return the item by contacting us for a returns number then arranging for the item to be returned. Please contact our Technical Team on option 3 to obtain this. We operate a return to base warranty so it is your responsibility to return the products.

The item will be tested, if a fault is found we will credit the goods to your account. If no fault is found will be in contact and the item(s) will be returned to you.

What payment forms do you accept?

We accept all major credit and debit cards, and also accept BACS payments – bank details can be provided on request.

What types of credit and debit cards do we accept?

We accept most of the major credit and debit cards including: Mastercard, Visa and American Express.

Do you charge additional fees for American Express cards?

We do not charge any additional fees to use American Express cards.

What are the standard payment terms?

Standard payment terms are 30 days end of month.

Do you offer credit accounts?

We do offer credit accounts however you must have a pre-existing trading cash account before becoming eligible for a credit account.

Please contact us for a credit account application form.

Do you perform credit checks?

We perform credit checks on all credit account applications.

Do you require trade references to open an account?

We require a minimum of two Trade references when applying for a credit account

How do I get a refund?

Refunds are processed on a case-by-case basis however for security reasons we do not store credit card or BACS details so please contact us directly to process your refund.

Can I have a receipt?

All receipts are posted out to the invoice address automatically the following day for all card payments, including refunds.

Find out more

Bft Automation is one of the leading companies in the automation industry. Discover more about us, our products and services.

Units C2-C3 The Embankment Business Park,
Vale Road, Heaton Mersey, Stockport SK4 3GL
T. +44 161 456 0456
F. +44 161 456 9090

Enterprise House, Murdock Road,

Dorcan, Swindon, SN3 5HY
T. +44 1488 674 750
F. +44 1488 674 790

Unit D3 City Link Business Park, Old Naas Road

Dublin 12, Ireland
T. +353 1 456 4711
F. +353 1 450 8337

The contents of this website (images, technical descriptions, illustrations) are the exclusive property of Bft S.p.A. Reproduction in any form and on any medium is forbidden. Copyright © 2021. All rights reserved. The information given in this publication is only a guide. Bft reserves the right to make any changes without prior notice.

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