Error Codes guide

 

 Error code  Solution  Cause  Action
ER01 Photocells faulty test Exchange of photocell's contacts hasn't been detected or has taken place beyond the useful test time. - Check the wiring of tested photocells
- Logics setting: photocells Test is active
- Check hardware failures on photocell's Rx or Tx
- Check presence of power supply on 24V output and/or starting of  24V Vsafe power supply
- Repairs: replace relays or components on 24V or 24V vsafe power supply circuit, components on inputs circuit
 ER02  Safety edge faulty test  Exchange of safety device's contacts (safety edges) hasn't been detected or has taken place beyond the useful test time.  - Check the wiring of tested safety edges
- Logics setting: Safety Edges Test is active
- Check hardware failures on safety devices (safety edges)
- Chek presence of power supply on 24V output and/or starting of 24V Vsafe power supply
- Repairs: replace relays or components on 24V or 24V vsafe power supply circuit, components on inputs circuit
 ER03  Photocells in opening faulty test  Exchange of contacts of photocells connected on Photocells in Opening hasn't been detected or has taken place beyond the useful test time.  - Check the wiring of tested photocells in opening
- Logics setting: photocells Test is active
- Check hardware failures on photocell's Rx or Tx
- Check presence of power supply on 24V output and/or starting of 24V vsafe power supply
- Repairs: replace relays or components on 24V or 24V vsafe power supply circuit, components on inputs circuit
ER04 Photocells in closing faulty test Exchange of contacts of photocells connected on Photocells in Closing hasn't been detected or has taken place beyond the useful test time. - Check the wiring of tested photocells in closing
- Logics setting: photocells Test is active
- Check hardware failures on photocell's Rx or Tx
- Check presence of power supply on 24V output and/or starting of 24V vsafe power supply
- Repairs: replace relays or components on 24V or 24V vsafe power supply circuit, components on inputs circuit
ER05 Safety edge faulty test on slave motor (opposite leaves connection) Exchange of contacts of safety devices (safety edges) connected on the SLAVE panel hasn't been detected or has taken place beyond the useful test time - Check the wiring of tested safety edges on SLAVE
- Logics setting: Safety Edges Test is active
- Check hardware failures on safety devices (safety edges) wired on SLAVE
- Check presence of power supply on 24V output and/or starting of 24V vsafe power supply on SLAVE
- Repairs: replace relays or components on 24V or 24V vsafe power supply circuit, components on inputs circuit
ER06 8k2 safety edge faulty test Verification test error with the safety edge 8k

- check connection and settings 

- Check if the resistance is the proper one   - safety edge engaged

ER07 Safety edge opening faulty test problem with safety edge during the verification test in opening - verify the connection of the safety edge in opening
- settings logic active the verification test on safety edge
- check hardware failure on the safety edge Rx or Tx
- check the power supply presence 24v and Vsafe power supply
- Fixing : change the relè or the components related the main 24V or Vsafe or change the board
ER08 Safety edge closing faulty test problem with safety edge during the verification test in closing - verify the connection of the safety edge in closing
- settings logic active the verification test on safety edge
- check hardware failure on the safety edge Rx or Tx
- check the power supply presence 24v and Vsafe power supply
- Fixing : change the relè or the components related the main 24V or Vsafe or change the board
 Hardware      

ER10

(BT motor)

Motor 1 relay running faulty test - Motor 1 relay running control circuit failure
- Relay with stuck contacts
- Short circuit mosfet
- Check and remove the causes of possible high absorption of motor 1
- Reparation: replacement of shunt resistance, relay control circuit components, mosfet

ER10

(AC motor)

relay running MOTOR 1 stuck - Motor 1 relay running control circuit failure
- Relay with stuck contacts
- Check and remove the causes of possible high absorption of motor 1
- Reparation: replacement of shunt resistance, relay control circuit components, mosfet

ER11

(BT motor)

Test current reading motor 1 failed - Failure on the shunt circuit, mosfet motor 1
- Shunt in short circuit or open
- Mosfet openMosfet
- Failure on the shunt circuit
- Voltage out of range + - 15% 
- Check the main power supply (range + - 10%)  
- Chck motor 1 connection
- Fixing: replace the shunt resistor, component involved in the shunt amplifier, mosfet

ER11

(AC motor)

MOC damageTriac motor 2 short circuit
Motor 1 in termic protection
Motor 1 not connected
- motor not connected
- motor blocked or thermic issue
- the triac in short triac ( due to overvoltage or huigh current and related the heating )
- Check connection of the motor
- measure the impedance between the phase and the common and between the other phase and the common ( value correct between 10 and 20 ohm )
- repair shunt resistor
- Replace the board

ER15

(BT motor)

Motor 2 relay running faulty test - Motor 2 relay running control circuit failure
- Relay with stuck contacts
- Short circuit mosfet
- Check and remove the causes of possible high absorption of motor 2
- Reparation: replacement of shunt resistance, relay control circuit components, mosfet

ER15

(AC motor)

relay running MOTOR 2 stucked - Motor 2 relay running control circuit failure
- Relay with stuck contacts  
- Check and remove the causes of possible high absorption of motor 2
- Reparation: replacement of shunt resistance, relay control circuit components, mosfet

ER16

(BT motor)

Test current reading motor 2 failed - Motor 2 mosfet & shunt circuit failure
- Short circuit or opened shunt
- Opened mosfet
- Shunt amplification circuit hardware failure
- Voltage supply out of ±15% range
- Check power supply voltage (±10% range)
- Check motor 2 and/or wiring connection
- Reparation: replacement of shunt resistance, shunt amplification  circuit components, mosfet

ER16

(AC motor)

Triac motor 2 short circuit
Motor 1 in termic protection
Motor 1 not connected
- motor not connected
- motor blocked or thermic issue
- the triac in short triac ( due to overvoltage or huigh current and related the heating )
- Check connection of the motor
- measure the impedance between the phase and the common and between the other phase and the common ( value correct between 10 and 20 ohm )
- repair shunt resistor
- Replace the board
ER18 motor/ limit switch 1 not connected problem on the comuncation for the signal of the motor/limit switch 1 - Check limit switch and or motor connection
- Fixing : replace the limit switch, cable
ER19 motor/ limit switch 2 not connected problem on the comuncation for the signal of the motor/limit switch 2 - Check limit switch and or motor connection
- Fixing : replace the limit switch, cable
Encoder      
ER20 Encoder stop on MOTOR 2 The actuator movement is too slow or steady compare to the programmed functioning. - Check obstacles, frictions, or other impediments which brake the motor's run
- Set higher speed
ER20 (Giuno) No communication received from the limit switch MOTOR 2 problem with limit switch, cable or connections MOTOR 2 - Check cable connection , replace the limit switch
ER21 MOTOR 1 encoder faulty test - Encoder cable (power supply) disconnected.
- Hardware problems (power supply and/or signals) on encoder board or control board
- Check encoder cable and wirings
- Replacement of encoder board
- Reparation: replacement of encoder management circuit components
ER22 MOTOR 1 encoder opposite movement direction Motor power supply or encoder signal wires exchanged. - Exchange MOTOR 1 power supply or encoder signal polarities
ER25 No communication received from the limit switch MOTOR 1 The actuator movement is too slow or steady compare to the programmed functioning. - Check obstacles, frictions, or other impediments which brake the motor's run
- Set in the Motor 1  higher speed
ER25 (Giuno) No communication received from the limit switch MOTOR 1 problem with limit switch, cable or connections MOTOR 1 - Check cable connection , replace the limit switch
ER26 MOTOR 2 encoder faulty test - Encoder cable (power supply) disconnected.
- Hardware problems (power supply and/or signals) on encoder board or control board
- Check encoder cable and wirings
- Replacement of encoder board
- Reparation: replacement of encoder management circuit components
ER27 MOTOR 2 encoder opposite movement direction Motor power supply or encoder signal wires exchanged. - Exchange MOTOR 2 power supply or encoder signal polarities
       
 ER30 obstacle detection during opening MOTOR 2 Impediments against the normal movement (obstacles) along the motor 2 opening travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER31 obstacle detection during closing MOTOR 2 Impediments against the normal movement (obstacles) along the motor 2 closing travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER32 obstacle detection during opening slow down MOTOR 2 Impediments against the normal movement (obstacles) along the motor 2 slowdown opening travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER33 obstacle detection during closing slow down MOTOR 2 Impediments against the normal movement (obstacles) along the motor 2 slowdown closing travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER35 obstacle detection during opening MOTOR 1 Impediments against the normal movement (obstacles) along the motor 1 opening travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER36 obstacle detection during closing MOTOR 1 Impediments against the normal movement (obstacles) along the motor 1 closing travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER37 obstacle detection during opening slow down MOTOR 1 Impediments against the normal movement (obstacles) along the motor 1 sowdown opening travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
ER38 obstacle detection during closing slow down MOTOR 1 Impediments against the normal movement (obstacles) along the motor 1 slowdown closing travel - Check and remove any obstacles.
- Check and remove any frinctions or other obstacles which required a motor force bigger than the one previously set.
- Increase the motor force value setting
 Thermal      
ER40 Thermal protection - The automation finishes the manoeuvre before jamming - The using cycle exceeds the expected cycle
- In few manoeuvres are measured high motor absorptions
- Wait for the automation's cooling
- Comply with the expected cycle of the motor's name plate
- Check and remove any frinctions or other obstacles which cause an high motor's absorption
- Check motor's suitability with the type of leaf to move
ER41 Instantaneous thermal protection - The automation stops the manoeuvre in progress - The using cycle exceeds the expected cycle, with an high probability of failure which force the motor to stop immediately - High absorptions during the ER40 completion manoeuvre - Wait for the automation's cooling
- Check and remove any frinctions or other obstacles which cause an high motor's absorption
- Check motor's suitability with the type of leaf to move
 Communication      
ER50 Communication error - Wiring error between serial devices accessories (SCS)
- Failure on the serial communication management circuit
- Disturbs which matches each other on the serial wiring
Check wiring connection and positioning of the serial expansion accessories devices
- Check parameters and logics setting of the control board
- Serial expansion boards replacement
- Reparation: replacement of serial communication circuit components control board
ER51 Communication error with remote devices (opposite leaves) - Wiring error between serial devices accessories (SCS) opposite leaves
- Error on serial communication control circuit
- Disturbs which matches each other on the serial wiring
Check wiring connection of the serial expansion accessories device
- Check parameters and logic setting of the control board
- Check serial wires position on dedicate pipeline (NO with power supply wires)
- Serial expansion boards replacement
- Reparation: replacement of serial communication circuit components control board
 Battery      
ER61 Battery back up functioning - Power supply is missing - Check the power supply, the batteries will be discharged after few manouvres
 Firmware      
ER71* Generic EEPROM error Hardware and microprocessor's operation defective - Repair: replace Microprocessor, EEPROM, Oscillator
ER72* EEPROM error on the criteria of operation of the system Hardware and microprocessor's operation defective - Press ok for confirming the settings. Important to check the settings of the board
- Check restore of operation by pressing the "OK" button to default the board
- Repair: replace Microprocessor, EEPROM, Oscillator
ER73* EEPROM error on working traject - D Track Hardware and microprocessor's operation defective - Make again Autoset
- Check restore of operation by pressing the "OK" button to default the board
- Repair: replace Microprocessor, EEPROM, Oscillator 
ER74* Generic MICRO error Hardware and microprocessor's operation defective - Repair: replace Microprocessor, EEPROM, Oscillator
ER75* Generic OSCILLATOR error Hardware and microprocessor's operation defective - Repair: replace Microprocessor, EEPROM, Oscillator
 Limit switch      
ERF0 Both limit switches actived - Both limit switches show opened contact
- Hardware failure of limit switch inputs circuit
- Check limit switches wiring and/or contacts
- Reparation:input circuit components replacement
ERF1 Limit switches not released after the start manoeuvre - Contact of the last limit switch detected has not closed after a start command
- Released motor
- Hardware failure of limit switch inputs circuit
- Check limit switches wiring and/or contacts or motor
- Unrelease the motor
- Reparation:input circuit components replacement
ERF2 Limit switch still engaged after starting of the maneuver on the SLAVE operator in opposite leaves situation    
ERF3 With opposite leafs errors on the SAFE setting Wrong configuration of the output SAFE - check the configuration of the output SAFE
- read the manual
 Electric lock      
ERF9 Electric lock output overload - Not adjustable electric lock with high absorption
- 24V output and/or electric lock shortcircuit
- Check electric lock wiring
- Use click electric lock 2A max
- Check and replace any short circuit electric lock
- Check short circuit on accessories wired up to 24Vsafe output
- Reparation:replacement of 24Vsafe output circuit components and electric lock
 Sync      
 ER1A  no sync from the main power 230V or 120V

Could be aproblem from the main power , sunc absent or failure on the component involved for the sync on the board

 - If the error doesn't disappear , replace the board
- Check the sync from the main power
 System      
 00TE Board in test mode Fw issue

Update the board with the proper related fw

 

 Autoset      
 K01 autoset not done correctly any external command have not completed the autoset procedure - Repeat the autoset
 K02 Gate run inferior of the minimum gate run ( more or less 50 cm) Iinstallation done with a run gate of 50 cm ( minimum run of 50 cm)  Install the gate with a run over the 50 cm
 K03  Installation is too eleastic-dinamic  Installation is too eleastic-dinamic Provide to make a bit stronger the installation using a mechanical block on the limit switch(kit cod. I100025 10005) before doing the autoset
       
ER7X   According to the normative EN60335-2-103 that manages the fw related to class Bhave been added new controls in the firmwares so we can certify also the firmware included into the board. The controls are mandatory where the microprocessor manages security function. With this controls made from the firmware on the routines and processes have been also created a new error group starting from 7x. the controls are made on the microprocessor and on its related components like ram memory, flash memory, system register, program counter,and oscillator. The controls on these components and processes are made automatically every hour or after each reset when the motor is not working  

 

 

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